Scope.

This Privacy Policy applies to AtomicTax websites, applications, software workflows, sales tax filing support, API services, communications, and related services that link to this policy. It applies to prospects, customers, account users, website visitors, and other people who interact with AtomicTax.

Some customers may have a separate written agreement, data processing addendum, statement of work, or engagement letter with AtomicTax. If that agreement says something different about customer data, that written agreement controls for the covered services.

Information we collect.

We collect information you provide directly, information generated through use of our services, information received through integrations, and limited website or device information.

  • Contact and account information: names, email addresses, phone numbers, company names, roles, login details, authentication data, account settings, and support history.
  • Business and tax workflow information: business profile details, state registrations, filing schedules, nexus context, permit numbers, filing confirmations, state portal information, and compliance notes.
  • Transaction and report data: sales reports, order data, refund data, marketplace reports, tax collected, exempt sales, product or jurisdiction data, CSV, Excel, PDF, or other files uploaded or connected for filing workflows.
  • Payment and billing information: billing contact details, subscription or filing charges, invoices, payment status, and payment processor references. We do not intentionally store full card numbers when a payment processor can handle them for us.
  • Integration information: data received from ecommerce platforms, marketplaces, payment processors, billing systems, accounting tools, APIs, or other services you authorize AtomicTax to access.
  • Website, device, and analytics information: IP address, browser type, referring pages, pages viewed, approximate location, device identifiers, cookie identifiers, and interactions with pages, forms, emails, or advertisements.
  • Communications: emails, chat messages, meeting notes, call information, survey responses, and feedback you send to us.

How we use information.

We use information for the purposes described below and for other purposes disclosed when the information is collected.

  • Operate, maintain, secure, and improve AtomicTax websites, applications, APIs, and services.
  • Create and manage accounts, authenticate users, provide support, and communicate about service activity.
  • Prepare sales tax filing packets, registrations, nexus workflows, state filing support, reports, reconciliation notes, and related compliance operations.
  • Process billing, collect payment, prevent fraud, manage disputes, and maintain business records.
  • Connect authorized data sources, normalize reports, troubleshoot imports, and validate filing or API workflows.
  • Send service messages, product updates, security notices, administrative messages, and marketing communications where permitted.
  • Measure website performance, understand traffic sources, improve pages, and evaluate campaigns through analytics and tag management tools.
  • Comply with law, enforce agreements, protect AtomicTax, users, customers, and the public, and respond to lawful requests.

How we share information.

AtomicTax does not sell personal information for money. We share information only as needed to operate the business, deliver services, comply with law, or with your direction.

  • Service providers: hosting, cloud infrastructure, analytics, email, support, payment processing, security, logging, data storage, file processing, and workflow tools.
  • Authorized integrations: ecommerce, marketplace, billing, payment, accounting, API, or other systems you connect or instruct us to use.
  • Government portals and tax authorities: information required to support registrations, returns, payments, account updates, or filing confirmations when AtomicTax is authorized to help with those workflows.
  • Professional advisors: attorneys, accountants, auditors, insurers, banks, and other advisors when reasonably necessary.
  • Legal and safety reasons: when we believe disclosure is required by law, subpoena, court order, government request, dispute process, security investigation, or to protect rights, property, or safety.
  • Business transfers: in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction.

Cookies, analytics, and advertising tools.

We may use cookies, pixels, tags, analytics tools, and similar technologies to keep the site working, remember preferences, measure traffic, understand how visitors use the site, improve marketing, and evaluate campaign performance. These tools may collect device and usage information and may be provided by third parties such as analytics, tag management, advertising, or customer relationship platforms.

You can control cookies through your browser settings. Some browsers and extensions also provide privacy controls or global opt-out signals. If you block cookies, parts of the website or app may not work as expected.

Security and retention.

AtomicTax uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No website, application, cloud service, or transmission method is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, meet legal, tax, accounting, and audit obligations, enforce agreements, improve the product, and protect against fraud or abuse. Retention periods may vary based on the type of information, customer instructions, connected systems, legal requirements, and the status of the account.

Your choices and privacy rights.

You may request access, correction, deletion, export, or restriction of certain personal information by contacting us. Depending on your location, you may have additional rights under applicable privacy laws, including rights to know, access, correct, delete, opt out of certain sharing or targeted advertising, limit certain uses of sensitive information, or appeal a privacy request decision.

We will respond to privacy requests as required by applicable law. We may need to verify your identity or authority before acting on a request. Some information may be retained where we have a legal obligation, legitimate business need, security need, accounting requirement, tax record requirement, or contractual obligation to keep it.

You can unsubscribe from marketing emails using the link in the email or by contacting us. We may still send service, billing, security, and administrative messages.

Children's privacy.

AtomicTax services are designed for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

International users.

AtomicTax is based in the United States. If you access our services from outside the United States, your information may be processed in the United States or other locations where AtomicTax and its service providers operate. Those locations may have data protection rules that differ from those in your jurisdiction.

Changes to this policy.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and may provide additional notice through the website, application, email, or other reasonable means.

Contact.

Questions, requests, or concerns about privacy can be directed to support@atomictax.com.